rugi88 Privacy Policy

1. Data Controller

rugi88 acts as the data controller in respect of personal data collected through the rugi88 platform. For the purposes of this Privacy Policy, "personal data" means any information relating to an identified or identifiable natural person, including but not limited to name, contact details, government-issued identification, financial data, and device identifiers.

Questions regarding this Privacy Policy or requests relating to your personal data may be directed to our support team via live chat (available 24/7 on the platform) or by email at [email protected] (plain text only — not a clickable link).

2. Personal Data We Collect

rugi88 collects personal data in the following categories:

rugi88 does not collect sensitive personal data (such as racial or ethnic origin, political opinions, or health data) unless specifically required for responsible gaming purposes (for example, where a Member discloses health-related grounds for self-exclusion).

3. How We Use Your Personal Data

rugi88 processes personal data for the following purposes:

• Account Management: To create, verify, maintain, and close your rugi88 account, including processing your rugi88 login and managing account security.
• Service Delivery: To operate the sportsbook, live casino, slots, and all other rugi88 products and to process your bets, deposits, and withdrawals in MYR.
• Identity & Age Verification (KYC): To verify that you are at least 21 years of age and to confirm your identity in compliance with our gaming licence obligations and applicable anti-money laundering requirements.
• Anti-Fraud & Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other prohibited conduct.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling and to administer self-exclusion, deposit limits, and cooling-off periods requested by Members.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain records of support interactions.
• Legal Compliance: To meet our obligations under gaming licensing requirements, anti-money laundering regulations, and any lawful request from regulatory authorities.
• Platform Improvement: To analyse aggregate usage data (in anonymised or pseudonymised form) for the purpose of improving platform performance, product design, and user experience.
• Marketing Communications: To send you promotional offers and platform updates where you have given consent or where rugi88 has a legitimate interest, subject always to your right to opt out.

4. Legal Basis for Processing

rugi88 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between rugi88 and the Member (i.e., to operate your account and deliver gaming services).
• Legal Obligation: Processing required to comply with gaming licence conditions, anti-money laundering legislation, and applicable regulatory requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and aggregate analytics, where such interests are not overridden by your data protection rights.
• Consent: Where rugi88 relies on consent (e.g., for marketing communications), you may withdraw consent at any time by contacting support or using the opt-out mechanism in any marketing communication.

5. Data Sharing & Third Parties

rugi88 does not sell personal data to third parties. rugi88 may share personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment Processors: Banks, e-wallet operators (including Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank), and cryptocurrency settlement providers, to process deposits and withdrawals.
• KYC / AML Verification Providers: Third-party identity verification services used to fulfil our Know Your Customer obligations.
• Gaming Software Providers: Platform technology and game providers who process data in connection with the games you play, subject to their own data processing obligations.
• Regulatory Authorities: rugi88's gaming licensor, financial intelligence units, or law enforcement bodies where required by law or licence condition.
• Professional Advisers: Legal counsel, auditors, and compliance consultants under strict confidentiality obligations.

All third-party data processors engaged by rugi88 are contractually bound to process personal data only in accordance with rugi88's instructions and to implement appropriate technical and organisational security measures.

6. Data Retention

rugi88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. General retention guidelines:

• Active Account Data: Retained for the duration of your rugi88 membership plus a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification or from the date of the last transaction, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years in accordance with financial record-keeping obligations.
• Support Communications: Retained for three (3) years from the date of the interaction unless a longer period is required for dispute resolution.
• Marketing Consent Records: Retained until consent is withdrawn, plus a reasonable period to evidence the withdrawal.

When personal data is no longer required, rugi88 will securely delete or anonymise it in accordance with our data disposal procedures.

7. Data Security

rugi88 implements technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the rugi88 platform — the same standard used by Malaysian banks and major e-commerce platforms.
• Encryption of sensitive data fields (including financial data and government ID numbers) in our databases at rest.
• Role-based access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of the rugi88 platform infrastructure.
• Multi-factor authentication for administrative access to systems holding personal data.

Despite our security measures, no data transmission over the internet can be guaranteed as completely secure. rugi88 will notify affected Members and relevant authorities of any personal data breach in accordance with applicable notification requirements.

8. Cookies & Tracking Technologies

rugi88 uses cookies and similar tracking technologies to operate the platform, maintain your rugi88 login session, and analyse usage patterns. The types of cookies used include:

• Strictly Necessary Cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled without affecting core functionality.
• Functional Cookies: Remember your preferences such as language, currency display, and odds format.
• Analytics Cookies: Collect anonymised data about how Members navigate the platform. This data is used solely to improve the rugi88 product and user experience.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the performance of the rugi88 platform. rugi88 does not use advertising or cross-site tracking cookies.

9. Your Data Rights

Subject to applicable law and certain conditions, you have the following rights in respect of your personal data held by rugi88:

• Right of Access: To request a copy of the personal data rugi88 holds about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to retention obligations.
• Right to Restriction: To request that rugi88 restrict processing of your data in certain circumstances.
• Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: To object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our support team via live chat or at [email protected]. rugi88 will respond to verified requests within a reasonable timeframe and in any event within the period required by applicable law. rugi88 may need to verify your identity before processing a data rights request.

10. International Data Transfers

rugi88 operates infrastructure in multiple jurisdictions. Your personal data may be transferred to and processed in countries outside of Malaysia. Where such transfers occur, rugi88 ensures that appropriate safeguards are in place — including contractual clauses binding receiving parties to data protection standards equivalent to those applied by rugi88 — to protect your personal data in transit and at destination.

11. Minors

rugi88 does not knowingly collect personal data from individuals under the age of 21. The rugi88 platform is strictly intended for adults aged 21 and above. If rugi88 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete such data and close the associated account. If you believe a minor has registered on the rugi88 platform, please contact our support team immediately.

12. Changes to This Privacy Policy

rugi88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated to registered Members via platform notification or to the email address on file. The "Last updated" date at the top of this document will be revised accordingly. Continued use of the rugi88 platform following notification constitutes acceptance of the updated Privacy Policy.

13. Contact & Complaints

For questions, data rights requests, or complaints regarding rugi88's handling of your personal data, please contact us:

• Live Chat: Available 24/7 via the on-site chat widget. Fastest response channel — average 3–5 minutes.
• Email: [email protected] (plain text — not a clickable link)

If you are not satisfied with rugi88's response to a privacy complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction or to rugi88's gaming regulatory authority.